bdk3's Privacy Policy

Introduction & Scope

bdk3 is a trusted online gaming platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") applies to our website and all related services. It describes how we collect personal information, the purposes for which we use it, who we share it with, and how we keep it secure.

By using our platform, you are considered to have consented to the terms of this Policy. If you do not agree with any part of this Policy, please stop using our services and contact our support team.

What Information We Collect

We may collect the following types of information at various stages of our relationship with you:

2.1 Registration and Identity Information

• Full name and date of birth
• Mobile number and email address
• National ID number or passport number (when verification is required)
• Current residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Usage and Technical Information

• IP address, browser type, and operating system
• Time and duration of platform access
• Gaming activity and betting history
• Information collected through cookies and similar tracking technologies

Purpose of Data Use

bdk3 uses your personal information only for the following legitimate purposes:

3.1 Account Management and Verification

We verify the necessary information to confirm your identity and keep your account secure. This is essential for preventing fraud and ensuring a safe gaming environment.

3.2 Processing Financial Transactions

We use financial information to successfully process your deposit and withdrawal requests. We currently handle transactions via bKash, Nagad, Rocket, Upay, and bank transfer.

3.3 Providing Customer Support

Our support team uses your information to resolve any issues or queries you have. We provide assistance in Bengali and English 24/7 via live chat and email ([email protected]).

3.4 Sending Relevant Information and Offers

With your consent, we may notify you by email about new games, bonus offers, or important platform updates. You can opt out of such communications at any time.

3.5 Compliance with Legal and Regulatory Obligations

We retain and process necessary information to comply with applicable laws and to prevent money laundering and fraud.

Data Sharing and Disclosure

bdk3 does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

4.1 Service Providers

Our payment processing partners (such as bKash, Nagad, Rocket, Upay, and banking services), technology infrastructure providers, and game software developers receive only the information necessary within the scope of their respective services. These partners are contractually bound to uphold our privacy standards.

4.2 Disclosure for Legal Reasons

We may be required to provide necessary information in response to a court order, legal process, or a lawful request from a regulatory authority.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, user data may form part of the transferred assets. We will notify you in advance in such circumstances.

Cookies & Tracking Technologies

The bdk3 website uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are essential for the core functionality of the platform — such as maintaining login state, ensuring security, and processing transactions. They cannot be disabled.

5.2 Analytical Cookies

We use analytical cookies to understand how users interact with our platform. This information is processed in aggregate and is not personally identifiable.

5.3 Cookie Controls

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the platform.

Data Security Measures

The security of your information is our top priority. bdk3 applies industry-standard technical and organisational measures to keep data secure:

• SSL Encryption: All data transmitted on our website is encrypted using SSL/TLS technology, keeping it secure while in transit.
• Access Controls: Only authorised personnel have access to specific, necessary information. All access is logged.
• Regular Security Reviews: Our systems undergo regular security testing so that vulnerabilities are identified and resolved quickly.
• Data Minimisation: We collect only the information that is necessary, and securely delete data that is no longer needed once its purpose has been fulfilled.
• Fair Play Measures: To keep the gaming environment fair and transparent, our system records every transaction and gaming activity.

While we apply the highest security measures, no data transmission over the internet is completely risk-free. We are committed to taking prompt action in the event of any security breach and to notifying affected users.

Data Retention Period

We retain your information for as long as necessary or as required by legal obligations:

• Active Accounts: Information is retained while the account is active and for the applicable legal period after it is closed.
• Financial Records: Retention of financial transaction data for the period required by applicable law is mandatory.
• Investigations and Disputes: Relevant information will be retained until an ongoing legal investigation or dispute is resolved.

Once the retention period ends, we securely delete the data or anonymise it so that individuals can no longer be identified.

Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we hold about you. We will provide a summary of the information within a reasonable time.

8.2 Right to Correction

If any of your information is incorrect, please request a correction from us. Having accurate information helps us maintain the quality of our service.

8.3 Right to Erasure and Restriction

In certain circumstances, you may request that your information be deleted or that restrictions be placed on its processing. However, some information may need to be retained due to legal obligations.

8.4 Opting Out of Marketing Communications

You can stop marketing communications at any time by using the "Unsubscribe" link at the bottom of any marketing email we send, or by emailing [email protected] directly.

Protection of Minors

The bdk3 platform is intended only for those aged 21 or over. We do not knowingly collect information from any minor. We verify age at the time of registration.

If we become aware that a minor's information has been collected unknowingly, we will immediately delete that information and close the associated account. Parents or guardians with any concerns should contact [email protected].

Third-Party Links and Services

Our platform may sometimes include integrations with third-party payment gateways or game providers. These third parties have their own privacy policies and process information independently.

Pragmatic Play, Spribe, JILI, and other game providers follow their own data protection policies. We are not responsible for the data-handling practices of these third parties, but we endeavour to work only with trusted partners.

Changes to the Policy

As our services evolve, this Privacy Policy may be updated from time to time. For significant changes, we will:

• Update the "Last Updated" date at the top of the Policy
• Send a notification to the registered email address
• Display a notice of the change upon accessing the platform

Continued use of the platform after any changes will be considered as your consent to the updated Policy. Visit this page regularly to stay informed about your data protection rights.